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Always here for you

Our multilingual team is available across Europe to answer all your questions.

By phone

Mon–Fri 8:30–19:00 · Sat 9:00–18:00
Standard call rates · No surcharge

By email

Fill in the form — we reply within 24 business hours in your language.

contact@bnkbie.com

Social media

Find us on Facebook and Instagram
Mon–Fri 8:30–19:00

Contact form

Send us a message

We reply in English, French, German, Spanish, Portuguese and more.

Quick help

Frequently asked questions

Visit our website or download the BIE BANK app. You'll need a valid government-issued ID. The process takes under 5 minutes and your IBAN is available immediately.
BIE BANK supports EUR, GBP, CHF, SEK, NOK, DKK, PLN and more. Exchange rates are displayed transparently before each transaction.
Yes. BIE BANK is a regulated payment institution. Customer funds are held in segregated accounts under applicable European e-money regulations.
Absolutely — BIE BANK Mastercard cards are accepted in 210+ countries. Foreign exchange fees vary by card; BIE BANK Metal has zero foreign fees worldwide.
Instantly via the BIE BANK app under "My cards → Block card", or by calling our 24/7 emergency line.
View full FAQ
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